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BPO Services



Key Factors


  • Thoroughly analyze your process so you know your costs, and can determine the cost savings of outsourcing over a specific time period.
  • Define roles and responsibilities in the outsourcing partnership, so there are no surprises, and so that goals and expectations are clear to both parties.
  • Have measurable performance objectives-the speed of transactions, the time period to close the books, etc.-and establish performance incentives, both rewards and penalties, for meeting those objectives.
  • Develop a detailed transition plan to ensure a smooth hand-off. Outsourcing is a major undertaking that benefits from careful advanced planning.
  • Establish a clear dispute-resolution process to handle issues as they arise. This makes for smoother operations and doesn’t make every issue a contractual or legal problem.
  • Monitor results for continuous improvement. Arrange long-term contracts on a yearly renewal basis, so there is an annual review of an outsourcer’s performance.



Why our core business process expertise, approach to empowering people & world class service delivery can help support your business objectives.
What really distinguishes Nitin Mittal & Co. in the business process outsourcing marketplace are three important factors:

  • our core business process expertise,
  • our approach to empowering people
  • our ability to partner with client and our world-class service delivery all of which are critical to helping clients manage more effectively and build shareholder value.



BPO stands for “business process out sourcing,” and is better known as simply “out sourcing.” It is basically the process by which a company can delegate certain functions of their business to a specialized organization who can get it done more cheaply, quickly, and efficiently.



  • Cost reductions– Cost reduction is done through process improvements, reengineering and use of technologies that reduce and bring administrative and other costs under control.
  • Concentration on core business– With the day-to-day back office operations taken care of, the management is free to concentrate more on the core business of the company.
  • Gain greater internal flexibility- Through outsourcing, management can focus on more strategic issues and other important company initiatives, and has more flexibility to assign staff and allocate resources to higher-value projects
  • Make continuous improvements in process- We design, build, and manage the business processes to operate better, faster, and less expensively, and we work with clients to make continuous improvements in process effectiveness and efficiency.
  • Achieve world-class standards/benchmarks- We reengineer business processes to incorporate the best-in-class practices of the world’s leading companies, and we use performance measures and benchmarking to improve performance and costs.
  • Revenue increase- As stated above, by outsourcing non-core processes, companies can concentrate on increasing their sales and market share, develop new products; spread out into new markets and increase customer service and satisfaction.

Start-Up India


Startup India is a flagship initiative of the Government of India, intended to catalyse startup culture and build a strong and inclusive ecosystem for innovation and entrepreneurship in India.


NMC can assist in the following:

  • Advisory in business setup
  • Structuring
  • Tax planning
  • Accounts outsourcing
  • Buy side/ Sell side due diligence
  • Business advisory & mentoring
  • Legal & secretarial compliance including FEMA compliance
  • Providing virtual CFO Services
  • Process mapping & documentation

Human Resources


Human Resources is the way we manage HR services and programs such as: actuarial/insurance, compensation/benefits, payroll administration, pension plans, information systems, claims processing, and administration.


These business  view HR outsourcing as a strategic tool that relieves them of HR responsibilities and enables them to focus on what they do best. In addition to allowing you to concentrate on your core business activities, outsourcing provides some key benefits, including:


  • Providing you with skilled professionals who are focused specifically on HR
  • Helping you reduce and manage operating costs
  • Improving employee relations
  • Employee and manager training
  • Benefits administration
  • Employee orientation programs.

Virtual CFO Services


Our CFO services will assist your company to navigate accounting & financial complexities with ease, freeing up time to focus on your business, operations & core areas. We make you ready to stop hassling with paperwork and worrying about your company’s finances.


  • Provide accurate and timely financial intelligence to accelerate your business growth
  • Fuel your business with virtual CFO services – from accurate numbers to financial metrics
  • Strategic Support
  • Management Reporting
  • Forecasting & Planning
  • Financial Analysis
  • Become investor ready. Raise capital with ease.
  • Financial Management, minus the stress
  • Hassle-free, timely compliance